We boarded our two cats here in June of 2017 (sorry am just getting around to reviewing!). Anyone with cats know that boarding in and of itself is a really stressful experience for them, but I have no complaints about the pet resort. We booked one of the large condos that overlook the front lobby, and received text messages from the staff letting us know how everyone was doing, with photos, during our trip. Although we don't board our cats often because of the stress it causes them, it's great to know that should we need to, we have a great place to take them to.