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  • Terrible customer service by the manager Ashley at this store. I returned a blow dryer that I had bought online. She said I should have returned the samples that they sent with it but she'll do me a favor and do it this time without them. According to ULTAs official return policy on their website it says to keep the samples. It sounds like she wants them to pocket and take them home for herself. Funny she wants to make her own rules. And keep in mind these are tiny maybe 1 ounce samples. I will no return to this store and will pass it on to corporate.
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