Let me start by saying I only go to this Starbucks because it is right around the corner from my house. When I have time, I will drive to a different location. I usually get serviced through the drive-thru. I do not know if it is due to management or ownership but year after year I am disappointed with this Starbucks about 85% of the time. First of all, service is Super Slow at best snail speed. Secondly, they are always low or out of Matcha Green tea which is what I order. If I am lucky they will tell me so upon ordering. If I am unlucky they will tell me so after I have paid just so they could refund me! Forget getting a drink compensated for their mistake-it will never happen. And if your refunded, try getting a receipt- they have refused me one twice now. Lastly, no one has that friendly personality that I come to look forward to when buying my drinks there. Maybe it's me but I am someone who looks for the customer experience. Sorry to say that it is lacking here.