It's been 13 days and I was still a little bothered by the shopping experience. So I decided to be assertive and called a Goodwill location to be transferred to a district manager. I left a voice mail for Melissa and she promptly returned my call. She spoke to Mike, the district manager and the Reader's Digest version is he loaded my VIP card with the $5.00 credit.
So my advice is if you have problems with Goodwill be sure and call a store to get in touch with Mike.
Thank you Goodwill. ;)
(P.S. I gave a five star review but the one star review will be the rating that will show up :/)