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  • Poor service and buying experience. Bought my 1st car there and didn't want to go back. My 2nd car got from a different dealership. Went to get my last Toyota free check up at 25k. Just passed 26k. So not allowed...which I understand. BUT I called them prior and asked if I was still eligible and they said sure and scheduled. Show up. Nope. Can't get it. Well forget them. Crap dealership & service center. UPDATE So called and asked to leave a complaint. Said they'd let the service manager know...but he was the one who heard me in he first place & brushed me off my experience in the 1st place. Then went to the GM and he talked to me about the situation and called me back a couple times. And ultimately would comp the check up. ... Apparently they record the phone convos...except the girl who answered failed to record it. She's saying that I didn't inquire about the status of my Toyota care. I'm fairly certain I did in a relatively coherent way (it was early in the morning tho). So theirs definitely a trust issue. If only she pressed record. BUT at the end of the day. I won't take them up on the comp. Cancelled on a meeting, set up someone to pick me up, one yelp review with an update, 5 calls later, & bit emotionally drained from confrontation. All for a minor check up. It is a time thing. But a trust thing really. Phone person is calling me a liar. And fails to record the convo. Service manager didn't care that I had called to confirm. Took talking to the GM several times to get a minor check up covered. I appreciate the effort so I'm adding a star. I don't feel comfortable bring my car there...If you send send your dish back to the kitchen expect to get saliva, boogers or worst. Bringing the car back....not worth the risk.
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