Would never go back. Here's why:
Pros
-Can get an appointment fast
-Short wait
-Friendly staff
Cons
-Staff gossips like crazy. You expect general chit-chat, but the guy cutting my hair (Steven?) talked the entire time to other staff members about EVERYTHING going on in his and his friends' lives. It was super uncomfortable.
-Instead of telling me that they don't know how to handle African-American hair, the guy cutting it gave me the worst cut I've ever had. It was a bob that should have come down at an angle in the front (longer in the front, shorter in the back). Instead, I ended up with a butchered cut that was short around the ears and long in the back. It was worse than I can even describe. There were other crazy lengths all throughout. I showed him a picture of what I wanted and it was NOTHING like the picture, although he said it would be easy to accomplish. He cut off all of my beautiful curly hair and left me with a MESS. Perhaps if he had stopped talking for a few minutes, he could have actually focused on my hair. It was like he didn't even care.
I walked out of there with a frizzy mess of a haircut cut. I could have done better on my own. He wanted me to come back to get color done and I wouldn't step back in that place even if it was the last salon on earth. This cut was done in October, and it's now finally growing out.
This experience was so bad that I've decided I'll do my own hair from now on.
Note: When looking at pictures, keep in mind that I had very long hair when I went in. He had a lot to work with to mold any way he liked. He basically just chopped it all off. My hair is also very silky and easy to work with...even for those with little experience with black hair.
Edit: I was called by the salon and they left a message apologizing and wanting me to come in to have my hair fixed. It's been more than 6 months now, and my hair is growing back. Unless they're offering a refund, I don't want to hear from them.