It deserves -5 stars. First of all, you walk in and can barely get a number. Huge crowd around the door. They could have moved closer to the middle of the room, but for some reason choose to block everyone. Secondly, the place is gross. Dirty. No trash cans. The women's restroom was out of order?!?! Hope you don't need to use the bathroom throughout the hours you'll spend there. Then the drink machine had NOTHING! No water, juice, nada. And there were maybe 40 seats, but tons of space so most people had to stand. So uncomfortable. To me those are basics? Trash cans, bathroom, seats?! How can you not have any of that?
Then the crowds were downright dangerous at times. If there was an emergency it would have been bad. The wait times are horrid. It's to be expected to an extent, but I waited 2.5 hours just to switch an out-of-province license. I hope I never have to go back again.