Always to go this Chick-fil-A location since it's closer to my place. Ordered through drive-thru spicy deluxe sandwich, they read me back the order at the pick up window and my receipt also shows spicy deluxe and label on the sandwich box also shows spicy deluxe. Came back and opened the box and it's grilled sandwich, how come the order go wrong at three different check points. Is this way u run a successful franchise with bunch of folks who does not know how to run the process flow for delivering a simple order. Management needs to wake up at least now, also see bunch of reviews the same way.
Got to drive back again and change my order...staff inside have no clue how this happened and they apologize just because they got to say something.
Bunch of lazy folks with no focus on customer service are running this location. Stay away !!!