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| - I called around to a few Ford dealerships getting price quotes on oil changes. I was quoted a price of $100 over the phone, which was $20 cheaper than Gaudin Ford. Gaudin Ford is also about 15 minutes closer to my house. I drove up to Friendly Ford for the quoted $100 oil change. I met with the service advisor who told me it was going to be $130. I told him I was quoted $100 over the phone just the day prior. His response was that whoever I talked to gave me the wrong quote. The kicker is, when I called for a quote, I was given an inaccurate price of $87, but the service advisor called me back after verifying the cost and he then quoted me the $100.
Also, being that I purchased my car used, there is no record of services done on my car other than 2 recall fixes. I was asking about wether or not any fluids needed changing. My car is a 2011 with 36,000 miles on it. He claimed that most likely the fluids in my car were 7 years old (!!!) and should be flushed...Transmission Flush ($200), Brake Flush ($150), Coolant Flush ($180), and Power Steering Flush ($140). They also charge $150 to do a diagnosis to a transmission, which doesn't get applied to the repair if done there.
So, instead of actually checking the conditions of the fluids, they were recommending I do all these flushes because at this point "it's time that is your enemy, not the miles". While in the waiting room I called a different Ford dealership, told them the year and mileage of my car, and asked about time vs mileage and fluid flushes. The other dealership laughed when I told him what I was being told. "Fluids aren't milk, they don't go sour...especially in that short of time frame and low mileage".
I opted just for the oil change. When I got my vehicle, I received the paperwork, with all greens, even though I was advised to do all the fluid flushes. The Service Advisor did not review the services and inspection completed with me. Since I didn't opt for any revenue generating fluid flushes, I was given the bill and told to have a nice day. I will be finding a different place for my future services and vehicle purchases.
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