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| - My initial review was taken down because it was deemed a "personal attack". Although I don't agree, people should still be able to read my experience. So here it is again, but edited for content: This is the worst customer service experience I've had at any restaurant, locally owned or chain. Actually, at a chain this would never happen. Let me explain.. I went here yesterday morning (1/31/16) for breakfast with a girlfriend of mine to catch up. I ordered the Santa Fe Omelette and asked for no monterey jack cheese, no tortilla strips and sauce on the side instead of on top. Reasonable requests I've made before and am also sure others have made regardless if it concerned food allergies or plain preference. The waiter comes back with the "manager" because their computer doesn't input orders that way. The manager went over my order saying that I wanted the "designer omelette" with onions, tomatoes, and feta, hash browns and tortilla (similar to the Santa Fe I guess). I still wanted the sauce on the side which was the one item missing on my plate. Not a big deal, the waiter brought it out when I asked for it. And btw, it wasn't even sauce but more like salsa. This is where the problem occurred, we get the check and we were both charged more than what was priced on the menu. My omelette was priced at $8.95 and whatever she had put on the ticket said $10. I brought this up to our waiter and she brings the manager over again. The owner starts her sorry excuse of an explanation as to why it was charged like that "it's because we can't enter it in our system the way you asked for it and for substitutions we charge more, it's only a dollar". Excuse me?! How about I forego a dollar and say, hey it's just a dollar to you! Why don't you look up the word "substitution" because I asked for 2 items to be taken out of my omelette without replacing it with anything else! So I tell her, it's not just a dollar it needs to be the correct price. Just because you're too lazy to go in the kitchen to tell the chef what I asked for/your faulty system won't allow for custom changes doesn't mean I have to pay you another dollar. Think if she had said this to 500 other customers. That would be another $500 in her pocket for laziness. She tells me that she would take care of it because I had a problem and goes to fix our tab. Assuming the meal would be comped I put my card away. She comes back, takes my friend's card and says that she fixed hers and took $1 off of mine. So.. I'm still paying for that? Now we have to wait for this idiot to come back only to tell her that the check needs to be split. We tell her this only for her to say "can't you just give her the money you owe her?" and I respond with "are you serious?" with her saying "yeah, I'm serious". Why don't you start doing your job and void out the first tab you already messed up and follow protocol? Obviously I told her no. She said that she needed my card first to split the check and I asked to verify "so I'm paying $8.95 right?" She says "I'll get your check". Yeah, why don't you show me the new receipt before handing over my card? When she returns with my corrected receipt I held out my card and she snatched it from me! I spoke loudly saying "Don't snatch my card from my hand!"If you haven't noticed but I didn't mention her apologizing for anything because she hadn't and when she heard me she says "I'm in a hurry" and rushes in the back. Guess what, I was in a hurry too and I've been waiting for you to get me the right bill for the last 30 min! I asked her if she was the manager and she says "Yes, and the owner". So I tell her that I had a horrible experience here, specifically with her. And all she wants to say is that I'M the one being difficult?! Rule #1 in customer experience, the customer is always right! I know that's not always true, but she clearly did not GAF about how rude her interaction with us was. She goes on saying I should order what's on the menu and again, a substitution was made. 1- Don't tell your customers what to order 2- a substitution is a REPLACEMENT of one thing for another! She mentions that she overheard me curse in my conversation to my friend, a conversation that she was not a part of, therefore I have a "trashy mouth". Everyone curses, are you kidding me? Why don't you stop eavesdropping and apologize for the difficulty YOU put me through that morning? Her sense of entitlement shows that she's been treating customers however she wants for a long time. I'll be recommending people to NOT eat here. BTW, I filed a dispute with my bank and got my money back.
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