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  • My girlfriend and I were having a hard work day, and I decided to head over to Capriotti's on Ft. Apache, before we missed lunch all together. I was having a Bobbie; she wanted me to pick up Turkey and Provolone, lettuce - no onions, no tomato, no oil and vinegar, no salt and pepper. She's almost a complete vegetarian; never eats red meat. When we opened the sandwiches at home, mine was correct. Hers was labeled as an Italian sandwich on the receipt (with provolone specified). It was chock full of nothing but red meat... including pepperoni, ham, and one other. She was ticked off and decided to head over to exchange or return the sandwich for refund. The manager, on the register, was the same person who took my order. She insisted that's what I ordered. My girlfriend's response... "I didn't sent some flunky to pick up a sandwich, he knows me more than 10 years. He knows I don't eat red meat and would never order it for me. A refund ensued. The manager made a parting dig. "You got your refund, you should be happy." Not really... a simple sandwich order had been made. Deferring lunch at that point was not a 'happy moment'. Low point in a usually favorable experience with ANY Capriotti's location.
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