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  • I generally don't pick at fast food restaurants, I understand that for many it is their first job and they are inexperienced in professionalism and attitude. However today I noticed something to me seemed just wrong. It first took a longer amount of time than usual to be served at the counter while there were two girls manning the drive through. Firstly someone should always be minding the front, a drive through should be convenient but I should not be kept waiting while 3 cars are ordered and served before me. But then also when someone came out and greeted me they were interrupted by an off duty staff member who came behind the counter to tell them off for moving things around and reminded him to void a previous transaction. Having worked in a fast food restaurant myself I do understand the importance of keeping things constant for each shift and keeping track of things that need to be voided or put through. But that being said an off duty staff member should not go behind a counter while not in uniform, any staff member should not berate an employee in front of a customer, and lastly any staff member should not interrupt a customer about to order. I would have understood the need for interrupting me if they had been about to leave, but the staff member in question sat in the restaurant for a good 30 minutes after I had placed my order. Although I'm sure not every employee at A&W behaves in such a manner, I just felt it was very unprofessional and I felt mostly bad for the boy who seemed flustered after being told off.
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