It's a well-curated shop I traveled out of my way to support. Though I am loathe to give my personal identifying info to stores, a friendly sales person helped me pick out food for my pup and offered me a coupon for $10 off a purchase over $50 in exchange for creating an account with the store. I was told I could use it another time. I've since made multiple, smaller purchases in $30-$40 amounts. I tried to use the coupon today, but the employee refused to honor her coworker's promise and took the coupon away from me. Since they have a record of my purchase history, it's obvious I'm spending money, not trying to pull a fast one. It left a bad taste in my mouth and I probably won't return. If the point is to generate good will and build a loyal customer base, refusing to honor a small one-time discount defeats that purpose. Customer service is everything when online companies offer convenient pet food delivery services.