Appliance Medic was hired through our homeowners warranty company so we didn't have a say, but they were great to work with. I missed a call on a Saturday and forgot to call back that night. Monday I received another call. I scheduled a service call two days later. At the last minute I had to cancel and when Robert called me to reschedule he was extremely accommodating and was able to fit us in later in the day. I so appreciate the compassion he showed in working around our busy schedules. I would definitely recommend this company to anyone if all the employees are as helpful and friendly as Robert.