I started going to this place when it first opened. They WERE great.....until it started becoming popular, more people working there, more about the business and not the animals. The first time I went in, they did cut my shih tzu but offered lifetime teeth cleaning. The next few times were great. About 6 months ago, I brought my boys home and one was so sad and his bottom was extremely irritated from the gland extraction. The other one was dragging his behind. I decided to take then again thinking it may have been due to the fact they had their comprehensive health exam the following day. Nope! A day later, the both had ear infections....for the first time, and come to find out one of them still had full glands! I would not recommend this place.....they've lost sight of the animals and it really shows!