What a great experience! I had a bad dye job (that I'd done myself) that Carlos fixed for me... He was honest in that I couldn't get the color I want right away, but discussed a plan to get me to where I want to be and in the first round did a beautiful job of adjusting the color. From foils to shampoo to round brush and blowout I felt heard, special, and as if my hair and I were the only thing that mattered :-). I walked out feeling pretty - which I so totally needed! Thank you!!!!