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  • Wld give 0 stars if i could. Had the worst service at Angel's Trumpet tonight. Thought we would keep supporting local and have been going there for 3 years now but the behavior tonight was unacceptable. Never going there again!! I've been a server before and to hv a manager and server behave the way they did tonight is unbelievable! ! All we asked was to switch out a beer that we didn't like (after not being offered a Taster) and even offered to pay for for the replacement but the server said "no" and so did the manager after asking to speak with him. It was "against policy"... what happened to satisfying the customers in the service industry? We ordered dessert - the poptarts and after all the ruckus back and forth we lost our appetite and didn't even eat the dessert nor drank the beer that I wanted to return. But yet was charged for both. I was told there's a policy on the menu that says you cannot exchange drinks. Which I thought was ridiculous especially after not being offered a taster. All in all it was just wrong because the manager could have replaced the drink and just said moving forward, " now you know our policy" but nope, he charged us for both items and that resulted in the server not even getting a tip. Very disappointed. Shocked and will never recommend to friends.
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