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  • DO NOT TRUST their Bill Pay Service - cost me $300 in late fees! The people at the retail level are very nice and will remember your name. But, sorry to say this doesn't make up for the Bill Pay Service that NEVER sent a check to my commercial landlord. After filing a claim that it was never received, they informed me they had 10 business days (which is over two calendar weeks) to investigate. Meanwhile, my landlord is assessing daily penalties. Then at the branch level, it was suggested I stop pay on it...good idea why didn't Bill Pay think of that? Oh wait...the stop pay will take 3-4 business days before they can return the funds to my account. My landlord was charging me $15 a day for every day it was late. Wells Fargo Bill Pay has a guarantee but they won't pay because they say the check was scheduled to arrive on Dec 9th (four days past the due date) OK Wells Fargo - I will pay the 4 days x $15 and you pay for the days you took to "process" the claim. Also, let's not forget THE CHECK NEVER ARRIVED. Did you even send it? Ridiculous. I'm changing banks - just a pain because merchant services hooked up and that takes another two weeks to set up with new account. DO NOT TRUST BILL PAY SERVICE AT WELLS FARGO - they are not accountable and weasel out of honoring their own "guarantee". Here's my guarantee - you will be worse off for using their services.
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