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| - My review is per an oncology consultation for a cat with a cancer diagnosis.
This place certainly does a lot of business; the waiting room was packed. That said, I knew the day might be long in advance when making the appointment. They told me how much the office visit would cost and that there was a chance for treatment that same day and what the range of price might be.
I met with Dr. Newman, a lovely woman who proceeded to talk with me at length and made me very comfortable. They were going to run some tests and she informed me I could leave the premises and they'd call me when they were ready. So, I was able to go out for lunch and not wait on-site. That was a nice touch. They then wanted to run some more tests on tissue samples my personal veterinarian had so would arrange that and she let me know the cost range. Once those test results were in, she gave me a call and discussed that we should just wait and see.
What I liked is that everyone at the facility, from the appointment taker to the oncology doctor to staff at the center were all very professional and courteous.
I do have to make one suggestion to them (I should write them to let them know). There was this social worker who came out to the waiting area, stood in front of us and announced that she was a social worker and that if we needed grief counseling she was available and then reached to shake someone's hand. Ok.... let's just say the mood in the room turned silent as she spoke, as if the grim reaper had shown up. No one wanted to look directly into her eyes because, face it, many of us hadn't had our appointments yet, many of us weren't there for 'the end" of our loved ones (and, maybe if we were, we didn't yet know it). So, I think when she had someone's eye contact and then reached out her hand to shake theirs, the rest of us inwardly cringed and moved slightly away. Someone really needs to tell this social worker that this was not a funeral home. You don't offer grievance counseling until someone has passed or is sure to pass. Geez....
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