My parents have had Protection One for many years at their home and businesses. We have had many break ins at my businesses and we usually get to the location before the response. Their home was broken into this last week and they were not able to respond to the phone calls so response was dispatched. When they got home they found the house ransacked but no one had responded to check out the alarm. When he tried to find out why no one ever got to the house he was told that the company Protection One called didn't have the correct gate code so they just turned around and didn't notify anyone. The gate code has been the same for years and they have had response there since it was changed! He spent the next day trying to find out why his home was never inspected and was told to contact the company Protection One had called that they were not responsible to provide an answer. He was told by more than one person that the issue was with Veterans Security because that is who was called to inspect the home. He repeatedly tried to explain to the many different Protection One staff that he was their customer and didn't have a contract with Veterans Security but still have not had anyone give him a reason. My parents will have an new security company that not only stands behind their product but that has in house response teams!