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http://www.openvoc.eu/poi#funnyReviews
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  • I have never left a review of anything before, but I felt this was necessary given the circumstances. I had made a reservation just after Christmas for dinner, had the reservation confirmed via email, and arrived at the location only to find a closed sign on the door with no additional information. I had received no information about the closer prior to leaving to make our reservation on time. To follow up on this I emailed the restaurant, called, then emailed again. Over 3 weeks later I received a call from the VP of sales and marketing. She explained for about 3 minutes that the staff had tried to get ahold of me via email, that I probably didn't check my spam email, that there was probably an issue on my end, and that after 2 emails and a phone call she thought it best to call me. After all of that she then apologized for the whole situation and that they would offer a $25 gift certificate or a discounted meal in compensation. Overall, I understand that things happen that are out of human control. What we can control is how these issues are handled. After talking to this high level director, I felt as though she was making excuses to cover the business's back instead of taking responsibility for a poorly handled situation, which I would have respected and preferred. I was also made to feel that the delay in the response was my fault due to improper email surveillance. My lack of attention to my spam folder should not have been a topic of discussion for 3 minutes of a 4-minute phone call. As someone who has worked in the customer service and administration industry, I believe two things should have been done in this situation; the first being a message on the door explaining the reason for the closure instead of the plain 'CLOSED' sign and the second being a phone call to all of those who made a reservation to explain the issue and to offer a solution. My family has lived in Guildwood for almost 35 years and this was a big disappointment. All I hope is that management uses this as a learning experience.
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