| rev:text
| - This is a portion of the email I received from the owner, it is to long to post on Yelp, their rules not mine. As of now she is not willing to refund my money. She brings into question the validity of my claim. I had to wait over 2 weeks for my lips to heal. I contacted Living Social first to ask for a refund and went rounds with them. When they wouldn't I contacted her and it took her a very long time to get back to me. I never received a call or a text from her. I also got married on October 4th and then left the country for my honeymoon for a few weeks. I contacted her within 3 weeks of the procedure when it was obvious that there was zero color in my lips. I contacted her again when I got back in the country. I did a Yelp review as a last resort. I find her customer service appalling. I will be considering other options at this point, contacting state board, the BBB, heck maybe even small claims. It isn't about the money, it is the fact that I paid for a service and it didn't work at all. It is not my problem that she will have to pay some money out of her pocket since Living Social took half of the $199. I actually asked her to pay her the whole $199 initially and she refused, maybe that is her way of not having to give a refund if someone is unhappy with the procedure. She offered to do the service again, I declined, there is no way I am going through that again. Her only option to make this situation better is a refund but she refuses. Horrible customer service!
Dear Ms. Ledgewood:
I did respond via email as well as responding to your review on Yelp and told you what I am willing to do for you. It is unreasonable for you to request me to honor a refund especially since that refund is in excess to what we were paid for on the service by 100.00. (It took repeated times of me sending various messages before she responded)
I'm very sorry you are so dissatisfied with the results you received from the procedure. I am also baffled as to why someone who claimed to have such a horrendous healing complication would wait nearly a month after the fact of all healing to take place to reach out to me about it. Your first contact to me was sent via a message on Facebook on September 25th when you had the procedure done on August 30, 2013 even though we had communicated several times via phone and text prior to your appointment. (I am also in the industry and the only thing she would have told me is to put some ointment on it, there is nothing she could have done for me!)
When the swelling was so severe the first two days after your procedure that you felt it necessary to take off work, I would have expected you to contact me then. When you didn't hear back from me on Facebook, instead of contacting me in the manner which you did initially when inquiring about the procedure, you again messaged me on Facebook. Because I was not notified of your message, I was unaware that you even contacted me, it was not that I was ignoring you. When I received your email which was sent through my contact page on our website as it should have been initially, I promptly called you and when I got no answer, I texted you but never heard back from you until reading a nasty review posted by you to Yelp. It is not uncommon for someone to inquire about the healing process and then abandon the inquiry or even my response when they realize all is well. This is what I thought the case was with you when I didn't hear back from you. (Again I got married and LEFT THE COUNTRY!)
It would seem likely that with your healing process as traumatic as you have claimed, with chunks peeling off your lips and requiring you to miss two days of work, that it would warrant a visit to a physician or at the very least a phone call or a text to me since that is the form of communication that proved successful in the past. Heck, to be honest with you, if healing complications were bad enough to require me to take off work, I would have presented myself at the establishment I had the procedure done at for observation by the technicians who worked there. (I am not going to pay more money to go to a doctor nor drive all the way back out to her business, it is very far from me. Again the only thing her or a doctor could have done would have told me to put ointment on it!)
While we do hundreds of these procedures and have a 98% satisfaction rating with Living Social Clients, those who do take longer to heal always contact me directly while they are questioning the healing process(within the first 3 days) not weeks later after the fact. Based on the severity of your description, this just doesn't resonate as logical to me. (So now I am a liar.....)
I hope anyone that sees this review thinks twice about doing a service with her. I do not like having to leave this review up. I wrote the review because I was getting ZERO response from her.
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