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  • Wish I could talk about the hypothetical great car we bought from Kayser, but we never made it that far. I really can't stand most car dealderships. I'd love to find one that truly seems to understand not only what I need, but that a car is a major investment for me and they need to treat it as such. Anyway, I digress... My husband and I stopped in to check out a new SUV. Test-drove it, liked it, yadda yadda, so we put it on our short list. Talked to TWO employees and told them we would be back the next day. They told us that the car was close to going to auction, but promised many times that they would hold it for us until we came back the next day. Shook hands and went on our merry way. Next day: we decided to purchase the car and went back to Kayser to start the process. When we got there, they told us they had sent the car to auction already. I'm sorry, what?? I mean, I know we hadn't purchased it yet, but we spoke to both a salesman AND a manager only one day prior. Then when my husband expressed his disappointment, their only response was to back-pedal about what they promised and tell my husband that he was just feeling guilty for not "pulling the trigger" sooner. Wow. It's one thing to break a deal, but to also insult our judgement when making a big (and expensive) decision? I hope those employees were not a reflection of the entire company, but it was more than enough to lose our business. We went to the dealership across the street and bought the same car with little hassle.
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