Yesterday I stopped by for a smoothie and a bagel, a 22 oz smoothie (sans their "booster" because they can't even tell you what's in it) and a wheat bagel with cream cheese & tomato to be exact. I stopped by again today, because it's quick & convenient, and order the same except a 16oz smoothie this time. There were no wheat bagels so I settled for a plain. I was NOT given a second small cream cheese as I was the day before. I asked the girl at the counter why it was so different and she said that her manager talked to them and that they are only allowed to give one cream cheese (they charge .75 for it too- by the way). Also, I didn't realize that she charged me .25 for 2 small slices of tomato until I had gotten to work. She NEVER told me there was a charge and I WAS'NT charged yesterday. If you are going to NICKEL AND DIME your returning clients (I almost have another full punch card from this place) at least let them know so you don't lose a customer over it. I suspect they have to do this because its ALWAYS so slow in there.After reading the reviews it appears not-so-quality customer service and product have a lot to do with that.