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| - We had landed early from our flight to Phoenix from LA. My fiancé and I contacted the hotel letting them know we were arriving early and we would love an early check-in. We arrived around 10:30 in the morning and there were no rooms available for us at the moment. We stored our bags with the bell service and walked around exploring the downtown, Phoenix area. A few hours later we were contacted that our room was ready. We had a beautiful room with access to the concierge lounge on the top level. They had complimentary breakfast and hors d'oeuvres hours almost every day. They have a beautiful downtown, lobby area that is very spacious as well as a great restaurant and bar in the lobby level as well. There is a gift shop, an outdoor pool, and a fitness center as amenities on the property. This hotel is located in the middle of downtown Phoenix, perfect walking distance to the convention center and a lot of restaurants and bars. The price is a bit on the high side, but usually Renaissance/Marriott properties are. You get what you pay for, for sure! Our room was beautiful, on the smaller side but nice. I believe you have to pay to park your car overnight so keep that in mind when traveling. The pool is very disappointing as it is very small and has very limited seats. My fiancé and I decided to use the pool when we first got there. You have to call down to the lobby bar/restaurant for drinks or food at the pool. They also charge you a service fee even though it is your only option. We ordered two margaritas up to the pool. It took almost an hour. By the time the drinks were delivered, we didn't want to be rude but it was so hot out we were ready to leave the pool. We asked what was taking so long and the polite man who delivered our drinks apologized and said the service was behind. We didn't feel as though we should have to pay for our drinks, due to the delay in service. We were told when we ordered our drinks it would be 20 minutes at the most. He said he would need to check with the manager to see if it would be all right to remove these from our tab. This added even more time. He came back and said it was fine. We tipped him a five, drank our drinks, also inspired the rest of the pool to order margaritas, and were on our way out. The next day at the pool, we ordered food. We were hoping for a better situation. The food came out in a timely manner, as well as a few more drinks. The manager Meagan came up and the polite man delivering the food, same as yesterday, named Syl came up with a manager as well. They both apologized about the delayed service and talked to us for about 10 minutes. It was a very nice gesture. There was a health & fitness convention happening at the same time, so there were a lot of people at the gym every morning and also outside, doing their own training sessions. It was motivating, but also a little bit hard to work out in the fitness center. Not sure that would always be a problem, though. We had a delicious craft cocktail at the bar-Dust Cutter downstairs. Overall, this day was pretty good Hotel and I would stay here again if I needed to.
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