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  • In the past we've received good food and service at this location, but yesterday was completely the opposite. Despite not being very busy at 12:45pm, our table of five had to wait for the table to be bussed before being seated. Our flatware all had dishwasher residue all over it, which was the first sign of things to come. We all had the soup/salad all-you-can-eat special for $6.99. Three of us asked for no bacon on our shrimp salad, but all three were incorrect. The waitress took two of them back and left us with our soup, which I didn't want to start eating because she hadn't yet brought the hot sauce (they only have Tobasco, which in Arizona is pretty stupid) I had requested 10 minutes earlier. Another 10 minutes later she brought the rest of the salads, by which time the others at our table had finished their first rounds. We all had beverages (one cold tea, 2 waters, and 2 coffees) which would have free refills but we had to keep asking for refills instead of being offered. The waitress forgot the lemon that my sister-in-law had requested. The waitress once cleared 4 of our plates but went and served another table before clearing the last of ours ten minutes later. The Santa Fe chicken salad was described in the menu as coming with pico de gallo. My husband had two tiny chopped pieces of tomato in his, I had none. We were there for a total of 65 minutes, to be served nothing but pre-made soups and salads. Strangely, my sister-in-law was served a salad after everyone had said we were ready for the check. I don't think the waitress smiled once. I couldn't help but feel a bit sorry for her, though, as she looked nine months pregnant, and sick with the flu. The food was tasty and a good value, which is the only reason I'm giving more than one star. ALL FIVE OF US had EXPLOSIVE DIARRHEA within 5 minutes of finishing our food, even though two of us had ordered completely different soups/salad combinations. Absolutely the WORST experience we've ever had in an Applebee's anywhere.
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