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| - I have been using this UPS store now for several years - they have always been very accommodating and knowledgeable about their services - whether notary, shipping printing, etc.
In September I had some papers notarized, and the notary was amazing - he mentioned that the owner (who was the previous notary) had left - sold the shop to someone new.
A few weeks later, early Dec., I went in to pick up a print job I submitted online (one of many I have done here). I immediately sensed a different environment - one of the previous employees was wonderful, but when I mentioned I was there to pick up an order, she went quiet and said "I have no idea what I'm supposed to do."
A lady came from the back of the store, looking like she had been having a rather rough day - she was very rude and asked "well, we didn't print it! Didn't you see my email?" I hadn't been home for a few hours, so my answer was "no, actually. What's wrong with it??
She went on to say that the software wouldn't allow her to print, and I needed to re-do and send it to her again. That she would print once adjusted. So I fixed, and re-sent to her, asking her to quote me the difference in price between a one-page doc and a two-page front/back document. I told her I was hoping it wasn't going to be more than double what I was already paying - to which she responded "well.. shrink it down and put on a border."
I said to her "I can't do that. I can't shrink the font down more. Please give me a quote, or if not, refund me since you haven't printed, so I can go to Kinkos."
She has yet to respond.
The worst part about this experience is that she clearly lacks customer service skills in a business that requires you to work with people every day. When I told her that I never had any issues with the previous owner and my printing, she said "well I don't know what he had here, but he didn't have what we have and he certainly didn't know what he was doing."
I understand, when you buy a business from someone and carry on that business, there are some disagreements, but to put down the previous owner and assume you are without problems isn't good business. She appeared as if her day was so overly busy that she was disheveled - be thankful you have a prospering business that people need, and don't make people feel sorry for you for having a busy day. If you can't handle the work or the customer base you have, you are in the wrong business.
I have never had the previous owner or employees be anything but top service - and I am often times in there with 5 kids at a time. Accommodating, friendly, knowledgeable - and customer focused. You can tell that the store has changed management, and it's upsetting to know that a store you thoroughly enjoyed giving your business to is now a store you probably won't set foot in again.
In the end, I never got my print order that I paid for online. I never got a single response from her on my project.
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