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| - This location probably lost me and my friends as a customer forever.
I think the franchisee at this location are ruining the potential good name for a Mexican joint. After experiencing terrible customer service twice, despite being a regular, I am never stepping back at this location ever again.
I usually get a vegetarian burrito and my friends opt for the grilled chicken one. Many times they complained they were served a burrito with barely any meat in it but I didn't take them seriously.
This time around, two things ticked me off.
1) The cheese was finished, only powdery stuff left in the bin, and the lady making the burrito (who is the franchisee relative) didn't bother getting more cheese and used the powdery left over on the burrito.
2) Keeping my calm, I waited patiently, realizing she hadn't put any grilled vegetables on the burrito. So I asked her about it, and that's when she bothered to tell me they were out of vegetables. Gee if only she would've mention that tiny point when I placed my order she could've saved us a ton of time.
I asked her if the burrito is on a discounted price since it's missing the key ingredient...the sautéed vegetables. Nope, nothing at all. Pathetic customer service. All she said "do you still want burrito?"
Of course I don't want a half empty burrito! So ridiculous and unbelievable. The lack of responsibility towards her customers or even a meagre effort to make customers happy was appalling. She didn't care at all what was in the burrito, all she cared about was the money. Absolute cheapskates, a fast food restaurant shouldn't have to feel like dealing with a scam artist.
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