Since my nail gal is now at this shop of course I will follow her. After reading some if the reviews I was a little skeptical. However, what a pleasant surprise! All the staff were very friendly and helpful. The other clients actually engaged in conversation with me, had a fun fun lady next to me and the tech doing her nails was funny and very nice. It's a bit of a drive to go to east mesa from Gilbert, but so worth it. Beautiful shop, comfortable chairs, friendly staff and competitive pricing. Diane, you leave here and you're on your own...lol just kidding.