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| - **This one-star rating is based solely on the service provided & not the food.**
Last week, my husband & I went to The Landmark to celebrate our 10th wedding anniversary. We were very disappointed with the service we received from our waitress, Linda H.. Instead of just apologizing & resolving things, she made excuses for everything. For example, another waitress took our drink order & I just ordered water with no lemon. Our waitress, Linda, brought out our drinks & I noticed that my glass was dirty. I pointed this out to her & asked her for a new one. Her response, as she was taking my glass, was "I didn't pour the drinks, I just brought them out." Basically saying, it wasn't her fault that I got a dirty glass. She didn't apologize for it either. Another examples - I was in the salad room when she brought my new water (with lemon, this time). My husband was at the table & just took the lemon off the glass and put it in his. Linda got defensive & said, "She didn't order it with no lemon." My husband simply replied, "Yes, she did." Next example - I just ordered the salad room & my husband ordered an entree plus the salad room. Linda brought out his entree & I was surprised to see it because she hadn't brought out the sherbet yet. I commented about that &, again, we got another excuse. She said "You threw me off by ordering just the salad room because sherbet doesn't come with that." as she's standing there with an entree in her hand, knowing that sherbet comes before the entree. She gives my husband his entree & then comes back a few minutes later with the sherbet. Next up, I was in the salad room & she came by to ask my husband if we'd like dessert. He told her we're planning to get shakes at Sonic afterwards. And Linda responded with, "Oh, you should've went there for dinner." (as opposed to coming to The Landmark...thanks for making us feel so welcome, Linda.) My husband told her it's our 10th wedding anniversary & jokingly said that he didn't think I'd appreciate going to Sonic for our anniversary dinner. When it came time to pay, Linda brought our bill & I gave her the Living Social voucher. I said "Sorry, I probably should've given this to you sooner, before you brought the bill." (so that she didn't have to make an extra trip to re-ring the total) & she said very snidely, "Yes, you should've. Actually, when you ordered." And lastly, we were one of the last few customers in the restaurant at this time & as I'm walking out (literally already halfway across the dining room), Linda yells across the room & says "Have a good night. Happy Anniversary." There was absolutely no professionalism to the service she provided. She made us feel unwelcome & made it obvious that she didn't care about providing a positive dining experience for us. We were extremely disappointed in her & the service we received. We know this is not typical of the staff there as we have dined there many times before. Linda is a very poor example of the kind of service any wait staff should provide to their customers.
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