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  • I bought a groupon for an AC tune-up and was able to schedule the visit fairly quickly. I was given a time slot of 4-6PM. I never received a confirmatory phone call and at 5:45 I called to check in and was informed that all technicians had been dispatched to homes with loss of AC and would likely not be able to make it to my house (though nobody had called to inform me of this). I was told it would be looked into and I would be called back shortly to reschedule and I never received a call back at all. When I finally called the following day to reschedule I was given a time slot for the following week from 2-4 PM. I received a confirmatory phone call earlier that day, but again nobody showed up during my scheduled time and nobody called to update me. I called after 4PM, again was told that all techs were dealing with homes with loss of AC and that I would be called back to reschedule. At this point I have wasted 4 hours of my time waiting for their business, nobody has had the consideration to call or inform me of changes to the plan, and I certainly will not be using this business again and would not recommend them to anyone else. At this point I would rather lose the money spent on the Groupon than risk any more of my time being wasted.
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