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  • I visit this boutique while I was on business to LV. Store was small but when asked to see different bag models and colors, sales associate happily pulled out all the bags in stock to show me. It was very helpful. I didn't decide then, but did call/text them when I returned home regarding possibly placing an order and getting it delivered. The Sales Associate emailed me regarding a sale that they had. I was so excited and placed an order for 2 bags. 1. I was not notified that the bags were going to be shipped 2 weeks after till weeks later and I called to see where my shipment was. 2. After the date that they were supposed to ship out the bags, no info, so I call again and sales associate says that they dont actually have the bag and they are working on locating one. this is about a MONTH AFTER they charged my credit card. 3. When I finally got the bag, there was cash in an envelope with the receipt. I asked about what this was for and was told that it was for the difference in transaction - a) Errors in transactions should not happen in the first place and b) who includes CASH in an envelope and sends it out? I would certainly think NOT high end stores like BALENCIAGA??? In my opinion, the store associates are unprofessional, very ignorant, and just.. not helpful at all every time I call them. I probably won't go back here anymore during my work visits to LV every year.
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