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  • Called on a Monday and asked that 3 items be examined. Was told someone would be there the next day, however, later they reneged on that and informed me someone would be coming Wednesday instead (which might cause you an issue if you have to take off work or something to be there for an appointment).Received a garbled voicemail from the repair technician and having to waste time calling the office to call him to call me was informed the repair would be in excess of $1200. This was a surprise, as the three other estimates I received were in the $500-600 range. Supposing there was an error in their estimate...I asked that it be e-mailed. The e-mailed estimate showed a $680 estimate but a 15% discount (how that backs into $1200+, I'm not certain). Checking the detailed estimate with the photos attached (of all three items asked to be repaired) , I noticed they hadn't even included 2 of the 3 items requested for repair in the written estimate! When called out on this, the phone rep stated she wasn't able to explain why one wasn't provided despite photos of these item being included (so that someone who didn't examine the email in detail might infer that was part of the estimate.) When comparing APPLES to APPLES...their estimate for the single repair was more than double the next highest estimate! Proceed with caution.
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