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  • Both times I called, I spoke to the owner, Stephen, and his condescending response and tone on the last call was completely unacceptable. My order was over 20 minutes late from the delivery time advised (1:50pm). I called the first time at 1:59pm, offered to come pick it up and was told he is on the way. Then, I called against 2:10pm and instead of just letting me (the customer) know that he will call him (the delivery guy) to see what's going on, said "let me call to make sure he's not been in an accident" so I asked him if deliveries are made by car to which he responded, "...depends on whether there is one or two orders but I will call to make sure he hasn't been in an accident (again!). He said this twice on the same call. When the delivery guy came he stated he doesn't drive to bring the orders - he walks because it's in within walking distance. Being the owner and knowing what orders come through the restaurant, he would have known that the delivery guy was not driving. Either way, please tell me, at what point is it okay to make the customer feel guilty about calling to check up on an order that was 20 minutes late from the scheduled delivery time by using such a tactic? This was my first experience in ordering food from ZPizza for delivery, never had a pick up order done but have visited a few times in person - with no complaints. After my experience with this situation (and it was not the fact that the order was late but how it was handled), I will never order anything via phone or online and will never set foot in ZPizza again especially the one on Monroe Street, Downtown Phoenix.
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