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  • Called in today at 5:15pm to schedule a tow for a car to be picked up in Scottsdale. Dispatch guy on the phone told me it would be about an hour. No problem, drive over to the apartment complex and my fiancĂ© and I are sitting waiting for them. 6:38pm rolls around and I decide to call back just to figure out what's going on and I was told by another Guy that he had just walked in 30 minutes ago and he would call me back to give me an update. 7:03pm I am not beyond pissed. I called back and I ask what is going on and why haven't I received a call back on what's taking so long! The previous guy I spoke to before says he needs to go talk to the other guy and he put me on hold. The first guy I talked to tells me that after I called in they got a call for the police department and that they unfortunately take priority over other callers. this is understandable but, I asked why no one called me to tell me this. He just kept apologizing telling me that it was his fault and he should've called me and told me that he only has 2 drivers and one was all the way in apache junction and the driver he sent this request to was helping with the police department. Said it shouldn't be too much longer though. 7:21pm The driver finally calls me and tells me he's about 30 minutes away but that he is on his way. The total time I've been waiting for this damn tow truck has been almost 3 hours!!! I understand it can take approximately 2 hours but why the hell did no one call to tell me that it was going to take longer and why are they a Phoenix based company with only 2 drivers!!!!???? Absolutely ridiculous! I can't wait to see what they're going to charge us to have the vehicle towed back from Scottsdale to Phoenix after waiting forever... don't use this place unless you have 3+ hours to wait. UPDATE:: 8:41pm finally have the car towed to the house. The drives name was Matt and he was super nice and apologized for the wait. Overall I don't think I can recommend them but the customer service from the driver was excellent
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