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  • Was referred to AVA for warranty work. First appointment, diagnosis malfunctioning washing machine and order parts. Second appointment, install part. Washing machine still malfunctioning. Called them to talk to technician and was told I need a new appointment to diagnose again, because that's their policy. Are you kidding me, take more time off of work because your policy is to not let me talk to the technician? Horrible customer service by Sarah and Joann when I asked to speak to a supervisor or owner of the company ("Boggan"). Be accountable for your mistakes, instead of blaming the warranty company. I would steer clear of this company.
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