I've been to the original location in NY and had a much better experience.
I went here for dinner last night and ordered the buffalo pizza. The chicken was really good but there was a thick layer of cold cheese and it didn't come with any sauce so it was difficult to eat. My bf got the pot pie and said it was really good. The portions are relatively large considering that you're paying a lot for pretty simple food.
We also got a coffee to share which was very large and the oreo frozen hot chocolate. The frozen hot chocolate had a weird taste to it, kind of like cough syrup. The service was decent, could have been a lot better. Our server didn't really look at us when he talked and seemed distracted every time. Also, he wasn't very good at refilling our drinks and once he only refilled it half way.
I really want to love this place but I think there are much better options out there.