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| - I wish I could give this place negative stars, absolutely horrible customer service from both associates and management! First off, they ruined the proposal (people planning on proposing: beware). I was sorting through the mail when I came across a statement from Kay's. Turns out the associate helping my fiancé pick out a ring didn't tell him that he would be receiving a statement in the mail. His proposal to me was ruined because of this.
We went in to get the ring sized, and was helped by an nice associate there. She measured my finger, took my information, and gave me a receipt. Fast forward three weeks later and we still haven't gotten notice that the ring is ready for pickup. I called them and dealt with a male that was aggravated with me from the beginning. I gave him my information and he told me that there is nothing on record under my name or my fiancé's name. After a few minutes of trying to figure this out the phone is passed to the manager on site. Right off the bat he gave me an attitude on the phone. I finally gave him the number from the associate who gave me the resize receipt a few weeks back. He told us that receipt number is not under mine or my fiancés name, and under a completely different person - according to the manager there was nothing they could do because they don't have us on file for a resize. I tell him that we are on our way to the store to figure this out. Halfway there we get a call from the same manager saying "sorry the associate who took your information down didn't input you into the system right after and inputted a customer's information in that she helped after you. If I did NOT call when I did my ring could have been given to a completely different person. That conversation ended with the manager saying, "so tell your wife, girlfriend, whoever she is that the ring will be here in two days".
The ring does show up two days later. I go in to try it on AND IT'S STILL TOO BIG. At this point I'm about to lose it. A lady tells me that this was the size I gave them, which I told them yes that's what I measured, but obviously it's still too big. She got the ring measured out again and I tried the size on that I originally requested - it fits perfectly. She then proceeds to tell us that because my band is skinnier than what the measure is it's going to be bigger. Can someone explain why this was not originally bought to my attention three weeks ago?! She then begin spewing nonsense about the weather and how it will effect the size of my finger. After her weather segment she then asks me, "so what do you want to do? Do you want to keep it and try it out for while or do you want us to send it back?".
We decided to keep the ring as is and pay another major ring company to fix this instead of going through the warranty at Kay's . This was an expensive investment and the whole experience was nothing but a nightmare. No one at the company cared about us, or the money my fiancé gave. I love my ring it's beautiful, but that's about the only positive thing I have to say about this joke of a business.
Men and women reading this review and planning on proposing, GO ELSEWHERE. There are plenty of other options at other companies.
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