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| - Had a bad experience here at 2am today.
Short story:
Got charged for 3 large horchatas and received 2 smalls. No receipt.
Awful service.
Got off work late and decided to grab a quick bite for me and a friend, ordered Carne Asada fries and a carne asada burrito, with a large horchata. Pulled up to the window, cashier says it's $34. I say "no way, I only got fries and a burrito, and horchata" she said "no you ordered 3 fries, 3 burrito." After telling her I didn't order that she takes my money. Gives me my food with no receipt. My friend then decides she wants an horchata as well, since there was literally nobody in the store or in the drive thru line, I ask if I can add another large horchata. She takes my $20. Charges me for 2 large horchatas (even though I already paid for 1 large), hands me my drinks and I drive off. After I leave the parking lot I see that the 2 drinks were actually smalls! Which means I paid for 3 large horchatas and received 2 smalls.
My friend noticed her putting bills into the tip jar behind the window, so we're pretty sure she used what was supposed to be my change as a tip FOR HER AWFUL SERVICE.
Horrible service experience. A language barrier is one thing, but this wasn't a miscommunication just really bad service.
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