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  • The only reason I'm giving 2 stars is because I do like the food at Panera in general. This location and the customer service are terrible here, to the point where I won't even bother going anymore. I work in the area and have given way more chances than I should have for them to try to redeem themselves. The staff seems as though they have no training in customer service, I even called one day to complain to a manager because I was apparently interrupting a conversation between a cashier and a customer who already paid. The customer even said, "Oh, I'm sorry. You can take care of her". The cashier proceeded to say "It's ok, she can wait". Are you kidding me?! That was a first at any restaurant I'd ever been to. Another time I went in during the evening, the place was basically empty. The cashier asked if she could take my order, I told one minute I was deciding. She walked into the back and didn't come back, I waited for someone to come help me which they didn't so I left. I don't have too much to say about the parking lot because I would walk there but I know it's hard to get in and get out.
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