The only positive comment I have is that their bagels are usually cooked correctly, with a delightful texture and flavor.
The customer service at this location is absolutely terrible. If the general manager isn't working mistakes abound. No eggs prepared for sandwiches, no sausage cooked and ready to serve, countless times of being served the incorrect sauce on my sandwich unless you watch the entire process, and condescending comments from the assistant manager, all coupled with a general apathetic attitude of some of the high school students working there for the summer.
Today's visit was the final straw as they were out of eggs and no longer carry the only cheese I like. This was my favorite place to treat myself to breakfast out during the week, as the food was satisfying, now to find a new place to patron.