I have been frequenting this location since it opened because the price is reasonable and it is convenient - only minutes away from my work. However, I have been observing a steady decline in the quality of both food and service. I rarely see any smile from either the cashier or the food server, and often I have been asked to repeat the ingredients. Today, the rice in my burrito is very chewy and crunchy, I.e., not cooked thoroughly.
It is sad that I will skip this location whenever I can.