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  • The anticipation for this visit was high. I had heard nothing but great things about Mert's. I must say the Food was fantastic. The cornbread was like something your grandmother made and a very large portion with a side of sweet butter. I got the fried chicken with greens and beans. The chicken was crispy and to die for. The greens were just succulent. Now, the food was great but the dining experience was ruined due to terrible service. The minute we walked in and were greeted by a server with an attitude I knew this might be dreadful. Our drink orders were about 10 minutes getting to the table and we were never offered a refill. Our server just stood at the end of the table waiting to take out order but didn't speak. After we gave her our order she couldn't remember it and Asked for it again. She never made eye contact with us and was rushed even though they were not busy. The customer service can make or break a dining experience and I can tell you we would have just left it the food wasn't so great. However, we will not be back. I hope you are able to recognize the need for a attitude change for your servers.
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