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| - My mom treated my sister and I to a manicure and pedicure and we unfortunately decided to come here. We had been here once before and they made a few mistakes, which we were willing to forgive, I mean, it happens. But this second time was just awful. My sister got a pedicure, my mom asked for a regular french manicure and I asked for a Shellac french tip. My mom and I sat down to wait for a tech and happened to notice my sister was already soaking her feet for the pedicure. The problem was that her skin was BRIGHT RED!! She's not one to complain,and I realize that they can't know its too hot unless you say something, but that seemed a little extreme. How can you not notice the cherry red feet and ankles?? No one said a thing or offered to repull the water at a temperature that was at least somewhat tolerable for her.
When the tech came to work on my mom, she asked them specifically NOT to cut her nails, since she wanted the length. Instead, the girl simply filed them down about as much asif she'd taken clippers to them. She then proceeded to do my mom's nails, but she did a gel manicure, baking her nailsin the UV light, which my mom did not realize was the case. When she found out what was happening, (because I told her!) the tech gave a nonchalant apology, if you could even call it that, and moved on to her next job. Really?? Thanks for your concern at the fact that you did this wrong!!
As for my nails, I asked for a purple line under the white tip with a silver line under that. It all went well until it came time for the lines. The purple is sloppy and streaky and I didn't like the silver that she tried on one nail, and she wiped at it to take it off, but it didn't come off. So I have a glob of silver on one nail, which is just obnoxious. Plus, a week later, the white tips are gray and black, almost as if they are molding. My fingers look hideous, and I work in the hospitality industry, where I need to look clean and presentable, not like I am decaying. I'm not sure if something happened with the UV or what, but this is unacceptable. When they finished, there were still white smudges on my skin under the nails, and I asked if that was something they could take off, or... and the tech replied that it would come off with soap. Really? In what parallel universe does nail polish come off with soap? Did I miss a breakthrough in the industry somewhere?
When they realized that they had given my mom the wrong service, they wisely chose to only charge her for a regular manicure (that she had asked for) rather than the Shellac that she recieved. I say "wisely" because my mom was frustrated enough as it was, and was certainly NOT about to pay for a mistake that THEY made. We were all disappointed and frustrated upon leaving and will most certainly not be returning, nor will we recommend this salon to anyone. Spend your money elsewhere.
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