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  • I've bought a lot of appliances from this store and the appliance people are OK. Igor and Ricardo are especially helpful. However the extended warranty people you have to contact in New Mexico when an appliance fails are just awful. First, when you make your purchase your receipt will tell you your extended warranty is automatically registered. Not true! If you call them they probably will have never heard of you. Then you will be shuffled between a number of people until someone seems to have a clue that you need an appliance repair. Then you had better have in your possession the purchase date, invoice number, myLowes card number, appliance serial number, model number, your home phone or cell number, etc. because they probably have never heard of you even though in a few minutes you can find the purchase on the myLowes web site which actually seems to work!! Then in my case I needed a microwave repair under warranty in a rental I own. After the repair the repairman then asked the tenant to pay for the repair which of course was not required. The repairman put the tenant's first name on the bill and my last name! Then after six months of emails and daily phone calls to Albuquerque for a couple of weeks they finally sent a gift card to the tenant to pay him back even though on the phone they promise to return calls from "the boss" in 24 hours. The "Gift Card" is only redeemable at Lowes for a purchase and you cannot get a cash refund!! Outrageous! Also I recently got an email about another repair on an oven with extended warranty in another of my rentals. After not being able to repair the two year old oven following two attempts, they decided to refund my purchase price with a gift card. Of course they mailed the gift card to the address where the microwave was repaired a year ago which is not where this oven is located and the gift card was mailed to a residence I moved out of two years ago. So I tried calling to correct this using the detailed numbers for the transaction on the email and of course they hadn't a clue as to what was going on and came up with yet another of my properties. They then put me on hold and cut me off. In yet another recent fiasco they installed a dishwasher improperly and the drain hose came lose under the sink and flooded the kitchen. They had used duct tape to fasten the hose instead of the proper connector!! Since the install was done two years previous it of course was not covered under the extended warranty which was still in effect. The so called extended warranty does not cover installation errors beyond one year! Buy your appliances at Home Depot or R.C. Willey. They can't be any worse although I have yet to try them.
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