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| - I get my gel manicure done every two weeks, and I generally hop from place to place trying to find the perfect salon to be a regular at; unfortunately, this is certainly not a place I will ever go again.
As soon as I walked into the salon, everyone was smiling and friendly. When I asked if I could get a gel manicure, they called me back to a little area where nails were done. Angela shook my hand and was very pleasant. She introduced herself as my nail technician, and said she would take care of me.
I took a look at her polish selection. She had roughly fifteen regular nail polishes, a few varnishes, and about five gel colors. That day, I was set on white for my Birthday. If she didn't have white, I knew that I would need to leave. When I explained that I was really hoping for white, she stated that she could grab one from a beauty store next door. It was extremely sweet, and she totally went out of her way for me to be happy. We talked and cracked jokes as she took off my polish, soaked my hands, and started the process.
Everything seemed great, but as soon as she started setting my nails under the lights, something was off. The white nail polish was wrinkling. She noticed it first, stating that it was most likely the nail polish itself. Taking time to take off the polish and try it again, I really appreciated the effort she put in to make it right. When all was said and done, my nails looked pretty good after two and a half hours of me sitting in that chair. It was definitely the most I've ever spent on just a gel manicure. $45, not including the tip. To me, though, it seemed worth it because she worked so hard to make things right.
A day and a half later, (on my Birthday), my nails started acting funky. The tips turned a brownish/orange-ish color and started cracking. I wasn't sure what was going on, but I knew it wasn't anything I had done. I called Angela to let her know what was happening, but she didn't answer. I texted her after that to advise her of my current situation, and although I and I asked for a refund, I let her know that I didn't think it was a reflection of her as an artist or a person. Gel nails are supposed to last at least two weeks, though, and I thought she would understand; unfortunately, she stated I couldn't get a refund due to the fact that she thought it was just the nail polish itself, and never texted me back. I also called the establishment to speak with the owner, but nobody answered. I took the extension number for the owner and called her a few times, but she never picked up, so I just took this one as a loss.
To me, this was the worst nail experience I've ever had. I'm typically a VERY happy-go-lucky human being, and I accept that everyone makes mistakes. But because I've been working in the Customer Service industry for years, I know what's acceptable and what isn't. This wasn't great customer service. This was the bare minimum.
This place is called It's All About U. Perhaps it is....
That is, until they messed up. Then It's All On U.
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