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  • Stay far away! I used them through my home warranty company for my leaky tub, and was really disappointed. 1- They showed up, re-caulked my tub, and charged me my $60 co-pay. When I ran the tub later on I saw the issue was never fixed. Water continued to leak. 2- I scheduled a day for the plumber to come back. After sitting around all afternoon (on a beautiful day), he never showed up. I tried calling the office multiple times to check on the ETA, but they never answered. They NEVER answer the phone. And they are NOT available 24/7. They rarely ever call you back. The plumber called me back after my window ended to say he could come the next day instead, which was fine with me as long as the tub was repaired. The plumber came the next day and fixed the leak. He then proceeded to say that he SHOULD have checked those pipes the first time he came. 3- I recently checked my credit card statement and saw that they charged me another $60 for the second visit, even though they shouldn't have. I emailed and they never got back to me. I called and spoke to the manager last week, and he never got back to me. Yesterday I told them I would write a Yelp review if the issue wasn't resolved. Surprise-- they called me back, but only to tell me that they only charged me once and that I needed to double check my statement. They said that they get a lot of phone calls from people who "think they are overcharged". I almost wonder if they are just running a scam. I sent them my statement that clearly showed their error. I still haven't heard back, and they are now in dispute with my credit card company. This company is such a pain to work with. Find another plumber!!
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