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  • I came to Katana for the first time last Friday, January 2nd. There were 4 people in my party. We made a reservation for the Hibachi. We were seated immediately. Our waitress came over and got our drink orders and came back with them fairly promptly. Next, she took our food orders. I personally don't like hibachi so I wanted to order Basil Noodles. I was informed that those weren't available so I ordered Lo Mein instead. The salads were brought out quickly by another member of your wait staff. This waitress was asked by multiple people for refills and chopsticks since our waitress had disappeared. Our chef, Clint, was AWESOME! Very funny guy. Very talkative. And the 3 other people in my group that got hibachi were very happy with their meals. During the "hibachi show" put on by Clint, our waitress came back to the table to check drinks for 5 of the other patrons at our table and one member of our group but never the 3 remaining. Not once did she try to offer us another beverage or just check to make sure we were ok(and we were the only people at the table having alcoholic beverages)! The hibachi show finished and most people at the table were nearly done with their meals and my lo mein had yet to be seen. Clint was concerned and tried to ask the girl that was at the front counter about it but she offered no assistance. Finally our waitress came over and I had to motion her over to me as she was ignoring me! She said, Oh! Your food will be done soon! And then she go away from us as quick as possible. Did she go check on my food in the kitchen? Nope! To add insult to injury, she went to the hibachi table next to us to check on their drinks. Another 10 minutes go by and everyone is done with their food and mine finally comes out. When she puts the food down and 3 of us asked for more drinks since we finally had her. She came back over with our drinks. I ate BY MYSELF. Then asked for our bill. I HAD TO SAY SOMETHING ABOUT OUR SERVICE. I am NOT one of THOSE people. But, it was just not acceptable. She said, sorry after she listed a bunch of excuses as to why my food took so long. And I said ok, but you never checked on our drinks. She offered to take $5 off the bill. I would have expected a little more than that. Overall, the food was good but the service was seriously disappointing! I would give 4 Stars to the food and the Chef, Clint. But the overall service was TERRIBLE.
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