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| - Last week, I went to Fire for brunch to celebrate a friend's birthday with 5 other women. We were seated and served our coffee and water within minutes. From then on...we never saw our waitress again. After 20 minutes we asked Doug Katz, the owner who was standing behind me, if he could get our waitress so that we could order. She returned 5 minutes later. She took our order and one of the women asked for another cup of coffee because her's was cold. Almost 30 minutes later, when our waitress just happen to walk by, we asked when our food would be coming. Within seconds, Doug came to our table and said the following "We take special care and time in making our food and if you don't like it, then don't come back. You ladies have done nothing but complain so don't come back." He repeated that atleast 2 more times and then said "It's obvious you're not enjoying each other's company or else you wouldn't have noticed that the food was taking so long". We indicated to him that we were hungry and then he said, "then you should have eaten before you came here"!! WE THOUGHT HE WAS KIDDING, BUT HE WASN'T. We were speechless!
Asking for someone to take our order after 20 minutes, asking for a hot cup of coffee and asking where our food is after 30 minutes is hardly a reason to insult you customers. His behavior was shocking, insulting and extremely unprofessional. For someone who has been in the restaurant business for as long as he has, I would hardly call this a reason to behave like a child. Don't worry Mr. Katz, you don't have to ask us twice. We won't come back. SHAME ON YOU!!!!!
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