Service, service, service. Seriously every time I have been here everyone has been friendly and quick to greet me. Not typical of the fast casual enviroment.
Food: if you have ever been to a Firehouse before you know what they have sandwhiches. From hot to cold to item of the month. I have never had a bad sandwhich from Firehouse and this location is no different. Always nice. I recommend getting dressings on the side for any with Italian I like to control the amount I put on.
Go check them out. They beat some of the other sandwhich shops close by.